Economy, Effectiveness, Efficiency: How councils can measure the success of social media

(This is a full version of an article I wrote for The Guardian’s Local Leaders Network on how councils can measure the success of social media. You can read the edited version on the Guardian’s site.) According to the 2013 BDO Local Government Social Media Survey, 98% of UK councils are using some form of digital or … Read more

Digital innovation in local government around the world

(This is a full version of an article I wrote for The Guardian’s Local Leaders Network on digital innovation in local government. You can read the edited version on the Guardian’s site.) When working in digital innovation and local government, it’s helpful to stick your head above the parapet and see what others are up to. There is … Read more

Tell your freelance story and help others go freelance!

I’m starting up a blog series where I profile different people who’ve gone freelance, how they made the jump to becoming a freelancer and how they have found the realities of freelance life. I get loads (well, quite a lot) of people asking how I went freelance and my recent how-to guide on how to … Read more

Freelance Web Developer Q&A: Ross Wintle, Oikos

(This is the third in a series of interviews with freelancers, telling us their stories on how they went freelance. The aim is to help others who are thinking of becoming freelance learn more about what it takes, as well as get advice and inspiration so they can get the confidence and understanding to find … Read more

How to build a high performing communications team

(Thanks to Neil Grayshon for the image!) Building an excellent communications team requires lots of equally-excellent strategy, hiring, people management and culture building – and more. I knew when I started at FutureGov that I didn’t have experience in this area, so reached out to the good and the great of the UK PR industry … Read more

Freelance Social Media Consultant Q&A: Damien Clarkson, Social Chic

(This is the fifth in a series of interviews with freelancers, telling us their stories on how they went freelance. The aim is to help others who are thinking of becoming freelance learn more about what it takes, as well as get advice and inspiration so they can get the confidence and understanding to find … Read more

Suggestions for When That Perfect Domain Name or Twitter Username is Taken

It’s happened to lots of us at one point and is becoming increasingly more common. You’re working on a project or come up with a fantastic web project to get started on, so naturally the first thing you do is run to your favourite domain registrar or Twitter itself to see if the domain name … Read more