An Infinite Shortage of Managers

Generative AI integrations appearing in common enterprise software that your organisation is likely already using.

Challenges in growing an agency

Once upon a time, marketing agencies were profitable businesses.  They were tough to get into and get the first few accounts, but  competition was reasonable and the business model provided  sufficient profit margins.  Today, that is no longer the case. It is very easy to get into the  business, but it’s very hard to grow … Read more

Rules for good leadership

Over the years, I have had the opportunity to work directly with a number of leaders. I define these as people who lead their own teams and organisations. What makes some of them good leaders? My answer is personal and subjective. Note the “some of them” reference. Being good at your profession does not necessarily … Read more

Understanding Customer Relationship Management Awards

Service delivery and marketing has shifted to the internet and mobile services. The introduction of these digital technologies has made delivery of services easy and fast. Customers are very important in any business, maintaining a good relationship ensures growth and success of an organization. In appreciation of excellent work from companies, there are awards offered to the … Read more

9 Must-Have Tools & Apps for Freelancers to Save Time

Freelancing has become one of the top income avenues for people all over the world today. A freelancer is a self-employed person who’s not bound to a single or long term employer and has the capability of working for different clients. Freelancing can be done from a remote location or even on-site. Despite the amount … Read more

Agency Profitability

Despite years of people espousing the death of the “digital agency” the industry is thriving and confident. Amazing work continues to be produced by top digital agencies around the world, and clients continue to hire agencies to complement their internal teams, in particular when creative or technical innovation is required. And not only that, well … Read more

Digital innovation in local government around the world

(This is a full version of an article I wrote for The Guardian’s Local Leaders Network on digital innovation in local government. You can read the edited version on the Guardian’s site.) When working in digital innovation and local government, it’s helpful to stick your head above the parapet and see what others are up to. There is … Read more

Future 100 Social Entrepreneurs

You might have heard this already via the Bright One blog, but  this week it was announced that I’ve included as of the Future 100 Young Social Entrepreneurs of the Year. The Future 100 Awards puts the spotlight on young people aged 18-35 who are demonstrating entrepreneurial flair and innovation in running a responsible business … Read more

Nesta’s Innovation in Giving Fund Videos

I’ve recently been working on a funding application for Bright One and Bright Works to Nesta’s Innovation in Giving fund, which aims to invest in, support and grow innovative ideas that bring about a step-change in levels of giving and exchange and which have a credible route to being self-sustaining in the longer term. Part of the … Read more