Customer service

An Infinite Shortage of Managers

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Generative AI integrations appearing in common enterprise software that your organisation is likely already using.

What Jobs Do Freelancers Have in the Growing Ecommerce Industry

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It takes a lot of good people for an ecommerce business to be successful. And by “people,” we mean those who deal with manufacturing, inventory, marketing, sales, customer service, and more. That’s a lot of work, right? And it also costs a lot of money. That’s the reason business owners prefer to hire freelancers to … Read more

Understanding Customer Relationship Management Awards

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Service delivery and marketing has shifted to the internet and mobile services. The introduction of these digital technologies has made delivery of services easy and fast. Customers are very important in any business, maintaining a good relationship ensures growth and success of an organization. In appreciation of excellent work from companies, there are awards offered to the … Read more

5 Ways to Start a Freelancing Business While Working Full-Time

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Experts advise entrepreneurs not to quit their jobs first until they are assured that the business venture will bear fruits. You might run out of resources to keep the business going before it becomes profitable. A smart way is to transition gradually from full-time into freelancing. Get a professional freelance technical writer to assist with … Read more

What are the benefits of investing in IT and Tech for Small Businesses?

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If you’re a small business owner, you may be reluctant to invest in better IT and technology due to the initial costs. But it’s seriously worth considering. The benefits of having more advanced tech in your business can actually outweigh the initial cost, and even make you more money. If you’d like to learn more … Read more

Economy, Effectiveness, Efficiency: How councils can measure the success of social media

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(This is a full version of an article I wrote for The Guardian’s Local Leaders Network on how councils can measure the success of social media. You can read the edited version on the Guardian’s site.) According to the 2013 BDO Local Government Social Media Survey, 98% of UK councils are using some form of digital or … Read more

How social media has changed and how you can benefit

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"how

Social media has changed a lot over the past few years and continues to changes at a rapid pace.

As a freelance social media consultant, it’s my job to keep up to date with those developments – from a trend and strategic view, right down to a macro and tactical level.

So when an old friend who I worked with at a digital agency got in touch to find out what has changed in social media over the past few years, as he was looking to get back into social media consulting, I was happy to help him and answer his questions.

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Freelance info you need for Massive Monday

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"freelance

Today is #MassiveMonday, the most popular day of the year for people looking for a new career, according to Metro and the Times. For many, Massive Monday is a time that they seriously think about going freelance and they’ll be looking for freelance info to help them make the jump to freelancing.

If you’re thinking the same, then you should use your Massive Monday to get the ball rolling. But what is freelancing actually like? And how do you find work, win clients and get paid?

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