Zappos

Nobody can succeed on their own

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Just read this post from Lane Becker, Co-Founder of Adaptive Path and Get Satisfaction. It’s a great read and reminder of the hardship involved with running a startup and how even the most successful-seeming companies have gone through several make-or-break moments (Zappos being another great example). Having read and enjoyed the post, it was the very … Read more

3 Customer Service Brands Whose Efforts You Might Want to Replicate

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Satisfying customers might seem like an obvious objective of any business; however, the reality doesn’t always align. In e-commerce, a clear lens into how customer-focused a brand is can often be found how they take care of their customers. Does the company do the bare minimum or go the extra mile when servicing customers? Let’s … Read more